Last updated: August 18, 2026
We accept eligible return requests made within 30 days after delivery.
Eligibility
Items must be unused, unworn, unwashed, in their original condition and packaging, with proof of purchase. Email support@coolsupplyhub.us before returning anything. Unauthorized returns may be refused.
Damaged or incorrect items
Inspect your order promptly and contact us if it arrives damaged, defective, or incorrect. Include your order number and photographs when possible. If confirmed, we will provide an appropriate replacement, refund, or other remedy without charging return shipping.
Exceptions
Personalized goods, perishables, opened personal-care goods, hazardous or flammable materials, delivered digital goods, gift cards, and items marked final sale are not returnable, except where required by law or where defective or incorrect.
Return shipping
Customers pay return shipping for discretionary returns. Original shipping charges are not refundable unless the return results from our error or law requires otherwise. Use trackable shipping.
Refunds
After inspection, approved refunds are issued to the original payment method, generally within 10 business days. Financial institutions may need additional posting time. Contact us if more than 15 business days have passed since approval.
Cancellations and exchanges
Cancellation requests must be made before fulfillment begins and cannot be guaranteed after processing starts. For exchanges, return the eligible original item and place a new order.
This policy does not limit non-waivable consumer rights.